Acorn Fashion Uniform & Workwear Ltd - Returns Policy
At Acorn Fashion Uniform & Workwear Ltd, we strive to ensure our customers are completely satisfied with their purchases. However, if you need to return an item, please review our returns policy below.
Returns & Refunds
- You have 28 days from the date of purchase to return an item.
- The item must be in its original condition, unworn, unwashed, and with all original tags attached.
- Returns postage is at the expense of the customer, unless the item is found to be faulty or damaged upon receipt.
- If the item is faulty or damaged, we will provide a full refund, including the original postage and return shipping costs.
- If the item is not faulty or damaged, we will process a refund for the item only, excluding any postage costs.
How to Return an Item
To initiate a return, please contact our customer service team at hello@acornfashion.co.uk or call us at 07891 927720 before sending your item. Once your return has been approved, send it to the following address:
Acorn Fashion Uniform & Workwear Ltd
Unit 4 Deller’s Wharf
Taunton
TA1 1NU
Refund Processing
- Once we receive your returned item, we will inspect it and process your refund within 7 working days.
- Refunds will be issued to the original payment method used at checkout.
- Please allow 3-5 working days for the refunded amount to appear in your account, depending on your payment provider.
Exclusions
- Personalised or customised items cannot be returned unless faulty or damaged.
- Hygiene-sensitive items (such as socks or undergarments) cannot be returned if opened.
- Sale items are non-refundable unless faulty.
For any further queries regarding our returns policy, please do not hesitate to contact us.
Thank you for shopping with Acorn Fashion Uniform & Workwear Ltd.
