Only what we need
We collect the information we need to take your order, deliver it and answer your questions.
Free UK delivery over £30 · Click & collect from our Taunton shop
Free UK delivery over £30 · Click & collect from our Taunton shop
Policies
This policy explains what personal information Acorn Fashion Uniform & Workwear Ltd collects, how we use it, and the choices you have.
Last updated: 28 October 2026
We collect the information we need to take your order, deliver it and answer your questions.
We do not sell your personal information to anyone.
You can ask to see, correct or delete your information at any time.
About this policy
Acorn Fashion Uniform & Workwear Ltd (“we”, “us”, “our”) is a family business based at Unit 4, Smalls Yard, Deller’s Wharf, Taunton TA1 1NU. We are the data controller for the personal information we collect through this website, in our shop, and by phone, email and messaging.
If you have any questions about this policy, contact us at hello@acornfashion.co.uk or on 01823 299363.
What we hold
Order details: your name, delivery and billing address, email address, phone number and what you have ordered.
Payment information: payments are handled by our payment providers. We do not see or store your full card number.
Account details: if you create an account, your login details and order history.
Enquiries: anything you tell us when you contact us through our form, by email, by phone or on WhatsApp.
Personalisation details: names, logos or text you ask us to print or embroider, such as leavers hoodie names or business logos.
Technical information: your IP address, browser, device and how you use our website, collected through cookies and similar technologies.
Why we hold it
To process and deliver your orders, and to deal with returns and refunds (contract).
To contact you about your order or an enquiry (contract and legitimate interests).
To keep accounting and tax records (legal obligation).
To prevent fraud and keep our website secure (legitimate interests).
To understand how our website is used and improve it (consent or legitimate interests).
To send you news and offers by email, only if you have asked us to (consent). You can unsubscribe at any time.
Sharing
We only share your information with people who help us run our business, and only as far as they need it:
Payment providers to take payment securely.
Delivery and courier services to deliver your order.
Website, hosting and email services that keep our website and emails running.
Analytics and advertising services that help us understand how our website is used, where you have agreed to cookies.
Professional advisers, such as accountants, and authorities where the law requires it.
We do not sell your personal information. Where a provider is based outside the UK, we make sure appropriate safeguards are in place.
Cookies
Our website uses cookies and similar technologies. Some are essential, for example to keep items in your basket and to keep the site secure. Others help us understand how the site is used or remember your preferences, and we only use these with your consent where the law requires it.
Our website may also include content from third parties such as Google Maps, Google reviews and social media, which may set their own cookies.
You can change your cookie choices in your browser settings. Blocking some cookies may stop parts of the website working properly.
Retention
We keep personal information only for as long as we need it for the reasons above. For example, we keep order and payment records for at least six years to meet tax and accounting rules, and we keep enquiries for as long as is needed to deal with them and for a reasonable period afterwards.
We delete or anonymise information we no longer need.
Security
We use sensible technical and organisational measures to protect your information, including secure payment processing and restricted access to the information we hold.
No online service can be completely secure, so please take care with your own passwords and devices.
Your rights
Be told how we use your information and ask for a copy of it.
Ask us to correct information that is wrong or incomplete.
Ask us to delete your information, in some situations.
Ask us to restrict, or object to, how we use your information.
Ask for your information in a portable format.
Withdraw consent at any time where we rely on it, for example for marketing emails.
To use any of these rights, contact us using the details below. We will usually reply within one month. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
Children
Our products are for children but are bought by parents, carers and schools. We do not knowingly collect personal information directly from children. If you think a child has given us their information, please contact us and we will delete it.
Changes
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top.
Email hello@acornfashion.co.uk, call 01823 299363, or write to us at Unit 4, Smalls Yard, Deller’s Wharf, Taunton TA1 1NU.
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